1. Important information and who we are
Full name of legal entity: Postpack Ltd
Email address: email@example.com
Postal address: Unit 4, Hollis Road, Grantham, Lincolnshire. NG31 7QH.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
2. The data we collect about you
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
· Identity & Contact Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, gender, job title and employer, address, email address and telephone number.
· Transaction Data includes bank account and payment card details, details about your financial position and credit-worthiness, details about payments to and from you and other details of products and services you have purchased from us.
· Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
· Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
3. How is your personal data collected?
· Direct interactions. You may give us your Identity & Contact and Transaction Data by filling in forms or by corresponding with us by post, phone, email or otherwise, including face-to-face contact.
· Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
· Where we need to fulfil our contractual obligations to you as a customer and to allow us to provide you with the best possible experience in dealing with us.
· Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
· Where we need to comply with a legal or regulatory obligation.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
Change of purpose
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
· Our suppliers - Products that you order from us are sometimes shipped to you directly from the warehouses and fulfilment centres of our suppliers. In these instances, it is necessary for us to pass enough information (for instance: delivery name, delivery address and products ordered) for our suppliers to deliver the products to you on our behalf. For most transactions it is also necessary to pass the delivery name, delivery address details and any special delivery instructions to couriers.
· Service providers who provide payment, delivery, IT and system administration services.
· Credit reference agencies – where we extend credit to you for the products we may pass your personal information to credit reference agencies and they may keep a record of any search that they do.
· Professional advisers including lawyers, bankers, auditors and insurers.
· Regulators, industry bodies and other authorities.
· Manufacturers of products which we sell – we may pass your personal information to the manufacturer of the products that you purchase, particularly where it is new, amongst other things to register the purchase and activate the manufacturer’s warranty. We will also pass your personal information to our subcontractors where it is required to enable them to perform the ancillary services forming part of the products.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
7. Data retention
· Providing the services you have requested from us;
· Facilitating a high standard of after sales customer support;
· Satisfying requirements mandated by law, contract or similar obligations applicable to our business operations including the requirement to maintain adequate and accurate business and financial records;
· Preserving, resolving, defending or enforcing our legal/contractual rights.
We make a clear distinction between live data, normally accessible through our operational interfaces, and archived data which is not accessed easily and held only for specific legal or contractual compliance reasons. It is our policy to keep both classifications of personal data held to the minimum.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your legal rights
No fee usually required
What we may need from you
Time limit to respond
Please contact us for further information about, or to exercise, these rights. You have the right to:
Request access to your personal data (commonly known as a "data subject access request").
Request correction of the personal data that we hold about you.
Request erasure of your personal data. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data in certain circumstances. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Request the transfer of your personal data to you or to a third party. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Performance of Contract means processing your data where necessary for the performance of a contract with you or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.