Goods are supplied in good faith. If however you order the wrong item, are not completely satisfied with the items you receive or simply want to return your goods, you must arrange for them to be returned to us, and providing they are received by us in good condition (ie they have been handled with reasonable care), we will refund the cost of the goods in full less the carriage costs incurred by us.
If you choose to return goods you must notify us within 14 calendar days of receiving delivery otherwise no claim will be entertained.
If any goods are faulty or damaged when you receive them, we will arrange for them to be replaced or refunded. Delivery charges for damaged or faulty goods or errors made by us will be fully refunded and/or not charged. You must notify us of faulty or damaged goods within 14 calendar days of receiving delivery otherwise no claim will be entertained.
Your right to return goods applies only to our standard catalogue product range. We regret we are unable to accept returns for custom made or bespoke products that we have produced specifically for you to your instructions except where we are at fault for any errors or omissions. In these circumstances we reserve the right to provide a suitable replacement or remake the goods to your satisfaction. Where we have agreed to hold goods for delivery to an agreed schedule we cannot be held liable for any fault, loss or damage to those goods in the event that delivery exceeds that which has been agreed. Should any agreed schedule overun we reserve the right to deliver the full amount to you. Where delivery is not possible we reserve the right to make charges for storage & delivery or at our discretion, dipose of the goods. In this instance no refunds will be made or claims entertained.
To return goods to us you must first contact us to obtain a Goods Returns Form.
Telephone customer services on 0845 071 0754 or email us at firstname.lastname@example.org.
The Completed Goods Returns Form must accompany any returned goods. Goods returned to us without a completed Goods Returns Form are sent at your own risk & we accept no responsibility for any goods returned to us without a completed Goods Return Form.
Your statutory rights remain unaffected.
Your rights to return goods are protected under the Consumer Contracts Regulations.
Address for Returns
Hollis Road, Grantham, Lincolnshire, NG31 7QH, UK
Tel: 01476 515931
Fax: 0845 071 0759